Kotter: Why Transformation Efforts Fail
Leading Change: Why Transformation Efforts Fail, by John P. Kotter, published by Harvard Business Review
Category cultural transformation ref, leadership ref
Measuring Customer Service
‘Setting Customer Service Standards’ published by the Institute of Customer Service
Category leadership ref
Integrating Quality and Environmental ...
There are benefits and efficiencies to be gained in combining ISO based quality systems (ISO/TS-16949, QS-9000, or IS… Read more
Category leadership ref
Change the World, not the person
How to change behaviour in an effective and painless manner, reducing resistance and encouraging cooperation.
Category cultural transformation ref, leadership ref
Five men in a boat
Work with the winners and build momentum for change – an analogy for all organisations.
Category Lean ref, cultural transformation ref, leadership ref, six sigma ref