The Ombudsman Wales
Quote “Lighthouse [Consultants] were recommended by the Institute of Customer Services. Originally we wanted to i… Read more
Category case studies, improve customer service, leadership, public sector, training
Case Studies
Lighthouse Consultants helps clients achieve results. We provide immediate benefits with long-lasting legacies.
Our team’s wide-ranging industrial experience enables us to transfer best practice from industries such as automotive and aerospace into service organisations, including the public sector.
The case studies listed are a sample of the work we have conducted, illustrating our breadth of expertise as well as the depth of satisfaction of our clients.
Clients have included such diverse organisations as:
- Ordnance Survey
- Royal College of Nursing
- Newport City Council
- The Ombudsman (Wales)
- JCB
- Filsol Solar
- Mountway Medical
- NHS Trusts
- The Talbert Hotel
- Eaves Solicitors
Government and public sector programmes and frameworks we work on include:
- Scottish Enterprise - Scottish Manufacturing Advice Services
- Welsh Assembly Government – Support for Investors in People
- NHS Institute – Lean Implementation
- Newcastle City Council – Lean training
- Tower Hamlets Council – Lean and strategy support
Ordnance Survey – Six Sigma Training
Ordnance Survey is Great Britain’s national mapping agency, providing the most accurate and up-to-date geogr… Read more
Category case studies, improve customer service, public sector, reduce costs, six sigma, training
Royal College of Nursing
Royal College of Nursing (RCN) The Royal College of Nursing is the largest professional union for nursing in the UK, rep… Read more
Category case studies, consultancy, cultural transformation, improve customer service, leadership, lean, private sector, reduce costs
RCN Direct
“Lighthouse Consultants……. I had a gut feeling that they really wanted this assignment and believed the… Read more
Category case studies, consultancy, cultural transformation, improve customer service, increase capacity, lean, private sector, reduce costs
Careers Wales North East
Quote: “I was very impressed by the speed these results came through” Joyce McCaw, CEO Business Situation: Careers Wal… Read more
Category case studies, consultancy, improve customer service, lean, public sector, reduce costs