ISO9001:2008 Building Your Own Quality Manual (3 days)

Background:

The ISO 9000 series are among the most widely known standards ever with ISO 9000 standards being implemented by some 887770 organizations in 161 countries.(2006 figures from wwwISO.org website.) ISO 9000 has become an international reference for quality management requirements in business-to-business dealings.

ISO9001:2008, if used properly is a powerful business improvement tool, which focuses an organisation to:

-          Understand a customer’s quality requirements, and

-          Applicable regulatory requirements, while aiming to

-          Enhance customer satisfaction, and

-          Achieve continual improvement of its performance in pursuit of these objectives.

 Objectives

This intensive, practical and interactive 3 day ISO9001:2008 course will enable delegates to understand:

• The principles and the “spirit” of ISO9001:2008, specifically the important of customer satisfaction and business improvement
• Clause by clause the main aspects of the standard
• How to build your own Quality Management System and Quality Manual
• How to run a efficient and effective quality management system
• How to apply for accreditation, the steps involved, along with key dates and milestones
• A project plan for implementation

 Course Content

• What is ISO9001:2008 and what are the main clauses of ISO9001:2008
• What is a Quality Management System
• The Difference between Processes and Procedures
• Building a quality management system
• Writing your quality manual and quality policy
• Implementing a Quality Management System
• How to audit a quality management system
• Project planning for accreditation

 Who should attend?

Quality managers or senior managers responsible with gaining not just the accreditation but also the business benefits of ISO9001:2008