Lighthouse Consultants has provided this in-house training course to a number of repeat clients, including The Ordnance Survey.  It is an excellent value course as the all-inclusive price covers up to 6 delegates, project mentoring and post-project support. 

Objectives

This intensive, practical and interactive 20 day program will enable delegates to understand:

Six Sigma is a very powerful methodology used to solve complex problems with statistical rigour.  Our clients have used it to:

• Optimise machine settings, improving quality and reducing waste
• Validate business decision making rules, ensuring consistency across regions
• Monitor and control sub-contractor costs, highlighting issues in a timely manner
• Evaluate potential new software, preventing a costly mis-purchase

 As a Six Sigma Green Belt, your projects would aim to save your organisation in the order of £25k – and very likely more.

Course Objectives

This intensive, practical and interactive 8+1 day programme will enable delegates to understand:

• The big picture view of their organisation
• The DMAIC process, in context with the Lean Value Chain
• The advanced techniques around Six Sigma
• The power of software to simulate processes and improvement opportunities
• The difficulty, and the tools, to maintain improvements

It consists of three sets of two- or three-day courses, approximately two weeks apart; followed by a three-month project in the delegate’s organisation.  This project is supported by mentoring, including one day on site, and forms part of the overall assessment. 

Course Content

The Lean Sigma Green Belt training course, which includes a number of group exercises, covers:

There will also be one day’s project mentoring in the delegates’ organisation, if required; plus telephone and email support for the duration of the three-month project.

Who should attend?

The Lean Sigma Green Belt course is ideal for those individuals who need to solve technical and challenging problems as part of their daily duties. This could include team leaders, departmental managers and senior managers

Duration and accreditation process:

8 days in the class room in blocks of 3 or 2, followed by an optional day within the next three months for 1 on 1 mentoring of projects.

Accreditation is through demonstrating a significant impact for the host business, with an aim of £25k saving per year, assessed by a report.

In-house Package:

The Green Belt programme is run in-house with up to 8 delegates for each wave of delivery at no additional cost per delegate.  Price per individual course is dependent on the scale of overall implementation of Six Sigma in the organisation, but a budget price would be £6500 to £8500 per course, including all UK expenses.  An additional mentoring day would be included when there are more than four delegates, for no additional cost.

One-off Public Course

Lighthouse Consultants is running a one-off Public Course, based in Newport, South Wales.  Take advantage of this unique opportunity to gain the knowledge used by large companies to make significant improvements and savings.

Dates:

Week 1: Mon-Wed 15^th, 16^th, 17^th Nov 2010

Week 2: Mon-Wed 29^th, 30^th Nov, 1^st Dec 2010

Week 3: Tues-Wed 14^th, 15^th Dec 2010

Location – Beechwood House, Christchurch Road, Newport, NP19 8AJ 

Price – £2500 per delegate.  Full and partial funding may be available for some eligible delegates, for example recently made redundant, or Graduates in Wales.

The aim of this two day Lean Sigma Yellow Belt programme is to improve the understanding and awareness of the skills required by team members, who will be working with Green and Black Belt Lean Sigma professionals.

This training also lays the foundations for team members who wish to develop additional Lean Sigma skills and progress to accredited Green and Black Belt Training.

Objectives

This intensive, practical and interactive two day Lean Sigma Yellow Belt course will enable delegates to understand:

• The principles and importance of business improvement
• The DMAIC process as an improvement and project management model and the key activities required at each stage.
• The importance of determining the “voice of the customer” and defining “Value” in terms of customer requirements
• The basics of measuring and analyzing performance, through key performance indicators
• The identification and evaluation of solutions
• The best methods to establish ongoing process control and improvement through Standardisation

Course Content

The Lean Six Sigma Yellow Belt training course, which includes a number of group exercises, covers:

• Lean Sigma Introduction
• Factory/Office Simulation Exercise
• What is a System, Process or Activity
• Understanding variability within a process
• Defining Customer Value and the “Voice of the Customer”
• Cost of Poor Quality
• DMAIC overview
• SIPOC diagrams and Process Mapping
• Measurement basics
• Collecting data
• Basic data analysis—Pareto, histograms and run charts
• Cause and effect — Ishikaw/fish bone diagrams
• Identifying, evaluating and developing solutions
• Statistical Process Control overview
• An introduction into Change Management techniques and the Project Charter

Who should attend?

The Lean Sigma Yellow Belt course is ideal for those individuals who will be involved in taking part in Lean or 6 Sigma projects. For example Team Leaders, Team Members and Departmental Managers

Duration and accreditation process:

2 consecutive days, no formal assessment or accreditation process

Package:

It is expected that the Yellow Belt training would be part of an overall Six Sigma roll out programme in an organisation; enabling a large number of stakeholders to have a better understanding of the role of Six Sigma and how they can help.  Pricing would be dependent on the scale of the roll out and the number of people involved.  However, a budget price would be £1300 to £1500 per two day programme, for up to 12 delegates per course.

Aim

The aim of this one day course is to demonstrate the power of Six Sigma, the impact it can have on improving a process, and the role it can (and arguably should) have within a process improvement programme.

This can be tailored to meet organisation’s requirements and is usually used as an introduction to the senior team before rolling Six Sigma out across a wider audience.

Course Content:

Morning Session:

• Introduction to the 6Sigma philosophy
  • Background and case studies
  • Calculation and benchmarking
  • Benefits: The Cost of Poor Quality
• The DMAIC process
  • Background and definitions
  • Tools used throughout the process
    • Highlighting:
      • VOC
      • Process Mapping
      • Cause and Effect
      • Pareto Analysis

 Afternoon Session:

• The Statapult Exercise and tool practice
• Making the process a success
  • Different roles within a 6Sigma programme of continuous improvement
  • Running a DMAIC improvement project
  • The Project Charter

 Who should attend:

Senior managers, directors and process improvement champions.

Aim:

The NVQ Level 2 in Business Improvement training aims to give delegates the tools and knowledge required to implement group and/or individual improvement projects within their own work environments, and thus gain an NVQ level 2 in Business Improvement.

The training takes place over five months, giving time between training modules to implement the learning.

After each session, an independent assessor reviews the evidence collated on these projects and on a monthly basis accredit the delegates with modules towards the NVQ Level 2 in Business Improvement.  Lighthouse Business Consultants Ltd is able to provide links with NVQ assessors to enable this to happen, but to maintain impartiality does not conduct the assessments themselves.

Course Overview:

• Day 1:

–      Basic project management techniques

–      Unit 1

• Complying with statutory regulations and organisational safety requirements
• Day 2:

–      Unit 2

• Contributing to effective team working

–      Unit 4

• Applying workplace organisational techniques
• Day 3:

–      Unit 5

• Applying continuous improvement techniques

–      Unit 9

• Creating visual management systems
• Day 4:

–      Unit 13

• Applying problem solving techniques

–      Coping with change in the workplace

• Day 5: Presentation prep and practice run

 Who should attend:

Front line staff from manufacturing, service or administrative areas.  An ideal delegate group includes staff from a similar area, to aid with the group improvement project.

Aim

Lighthouse Consultants, utilising the original first principles developed by Toyota in the Toyota Production System, combined with the latest LEAN techniques from LERC and the LEAN Enterprise Academy, have developed a Lean Process Improvement Event designed to give team members, supervisors, managers and change agents an understanding of the philosophy of Lean, as well as practical tools to make a difference in the workplace. 

The Lean Process Improvement Event focuses on improving a single process, or Value Stream, and resolving issues with the current situation.  All aspects of the course outlined below will be covered, so all delegates have a full understanding of lean concepts and techniques. However, the course is tailored to each event, with more or less time spent on each technique, as appropriate to the process concerned.  The course is fully practical, with a limited time spent on theory and worked examples and the majority of the event spent on improving the process concerned.

This enables the team to see immediate results for the application of lean techniques, as well as a theoretical grounding to allow them to transfer the theory to other processes within their area.

Course Outline

Who should attend?

A team of 8-12, representing all aspects of the selected process.  The workshop is carried out on site, and is intensely practical, making changes to the process, or value stream, during the five days.

The delegates must therefore have the support of senior management and the ability to make decisions about their own work area.

Aim:

The main aim of this programme is to give a team of individuals within an organisation the ability, motivation and tool kit to facilitate others in implementing a Lean Improvement programme.

This 2 day, interactive and fun course is for a maximum of 20 people and is designed to allow delegates to practice the skills needed to design and facilitate a Lean Improvement programme.

Course Content:

Part 1 The Lean Journey

Understanding the concept of Lean is often a given, but facilitators must know exactly why they are embarking on a Lean Journey

1.1 The business improvement Lego game: a factory simulation game to highlight the benefits of Lean Thinking and demonstrate basic facilitation skills

1.2 Lean Principles: Value, Value Chain, Flow, Pull, and Perfection: including relating back to the host company’s own manufacturing processes

1.3 Identifying the seven wastes: including methods and ideas to identify and overcome the wastes in group sessions and discussions

1.4 Structuring a Lean Business Improvement Initiative: specifically to successfully manage multiple small, and few large business improvement projects in a framework linked back to the businesses overall objectives.

Part 2 Facilitating a Lean Project (or many Lean Projects within a Lean Improvement Programme)

The main skills and techniques used in facilitating a Lean Project are best learnt through participation in the Lean Improvement Process

2.1 Value Stream Mapping the current and future state maps: the main tool to identify the process which will be improved through Lean techniques, needs special attention from a facilitators point of view, including specific goals the facilitator should aim to achieve

2.2 Cause and Effective diagrams to identify waste: the main tool used in manufacturing teams to identify root causes and potential improvement ideas, specifically demonstrating how to facilitate productive brainstorming sessions within short time frames

2.3 Simplified project management techniques: to allow Lean Project managers the ability to manage multiple Lean projects simultaneously

2.4 Ideas for improving manufacturing processes: including looking for Quick Wins, Tactical, Changes and Strategic Choices, and ideas to help the facilitator move their team towards in creating real solutions.

Who should attend?

People becoming increasingly involved in rolling out a Lean improvement programme, running their own projects and looking to facilitate groups more effectively in the improvement journey.

It is essential that the delegates have a good understanding and experience of applying Lean tools and techniques as this programme aims to expand their knowledge of how to train others – rather than learn the tools themselves.

A 1-day Business Planning course, designed around the principles of the 1 Page Vision Web, Breakthrough Charting and Balanced Scorecard

“Effective business planning, then its implementation, is key for businesses to succeed in today’s highly competitive market”

Delegates attending this one day, interactive session, will leave with the tools and techniques used by Lighthouse Consultants as they help deliver real business change in today’s organisations.

Delegates will be able to work with existing business plans, to develop real management controls, to enable them to succeed in delivering the vision they have for their company.

These techniques are equally valid for public and private sector organisations, large or small.

The Key benefits of this programme:

• Its focus on real business challenges faced by today’s senior managers
• A defined organisation structure for the senior management team to follow
• Its tool-based planning and delivery approach
• Its emphasis on implementation of the business plan
• Its flexibility to be applied at any level within an organisation.

 Course Overview

This is a high quality Team Leader Training course is aimed at improving your team leaders’ ability to:

• Lead your teams to greater success.
• Encourage effective communication within the team to achieve your company’s goals.
• Improve quality and reduce costs through the understanding of some basic principles.
• Manage challenging situations effectively.

Split across 2 interactive days, the Team Leaders and support staff will be trained in the following: -

Day 1:

• ·         Creating the Perfect Cell – Lego Factory Simulation and line balancing game
• ·         Teams and Team Leading – Dealing with challenging situations
• ·         Leadership – What makes a Team Leader special and different styles of leadership
• ·         Self Managed Teams – and why they still need a Team Leader
• ·         Measuring Performance – to demonstrate both the good and the bad

Day 2:

 ·         Nothing is impossible – The impossible puzzle.

• ·         The problem-solving wheel.
• ·         Specific Tools:
  • o    Process Mapping
  • o    Cause and Effect Diagrams
  • o    5 Whys
  • o    Pareto Analysis
• ·         Project managing team improvement projects.
• ·         Standardisation – The 5S/Work Place Organisation approach.
• ·         Build quality into everything – Poka Yoke.
• ·         Why take responsibility of your machines – The TPM approach.

Who should attend?

This course is designed for manufacturing cell leaders, team leaders and supervisors.  It is ideal for recently promoted team leaders, or those in line for promotion.

Aim

• Understand an overall framework for organisational change
• Understand how individuals manage transitions
• Gain tools for motivating change and overcoming resistance

Course Outline

• Introduction to Change

–      Types of change

• Introduction to Change Frameworks

–      Lewin’s ‘Unfreeze – Change – Refreeze’

–      Bridges’ ‘Endings – Neutral – Beginnings’

–      Change Map

–      Kotter’s Leading Change

–      Investors in People (IIP) Framework

• Managing Change, using the Investors in People framework:

–      Workforce Engagement

–      Shared Future Vision

• Create the vision
• Share the vision
• Develop the plans
• Stakeholder maps
• Transition curve

–      Skills and Competencies

• Role analysis
• Use of Thomas Internation Personal Profiling Analysis

–      Empowered Solutions

• Barriers to empowerment
• Work with the winners

–      Recognising Change

• Generating short term wins
• Managing for success

–      Evaluating Change

–      Anchoring Change

• Cultural change
• Change the world

Who should attend:

Managers, senior managers, change agents and change sponsors, who have responsibility for implementing change.