- Lighthouse Consultants - http://lighthouseconsultants.co.uk -
Careers Wales North East
Posted By L1ghth0useAdm1n On August 27, 2010 @ 11:31 am In case studies,consultancy,improve customer service,lean,public sector,reduce costs | Comments Disabled
“I was very impressed by the speed these results came through”
Joyce McCaw, CEO
Careers Wales North East had a desire to introduce a methodology to drive continuous improvement and reduce costs, due to year on year contractual budget cuts from central government. Initially CWNE were looking for a 5% reduction on their £5million spend.
Through using best practice project management techniques, developed in high volume manufacturing environments and using elements of the PRINCE2 project management tool kit, Lighthouse Consultants were able to map the current administrative processes, design future Lean processes and put in place the required supporting documentation and measurements.
In addition, Lighthouse Consultants delivered a series of workshops for Project Management and Process Mapping requirements to transfer certain process improvement skills.
Reduce the duration between Career Plan written to being posted from on average over 10 days to 100% of career plans being issued within 3 days of interview.
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