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case studies

Careers Wales North East

Quote:

“I was very impressed by the speed these results came through”

Joyce McCaw, CEO

Business Situation:

Careers Wales North East had a desire to introduce a methodology to drive continuous improvement and reduce costs, due to year on year contractual budget cuts from central government. Initially CWNE were looking for a 5% reduction on their £5million spend.

 Business Solution:

 Through using best practice project management techniques, developed in high volume manufacturing environments and using elements of the PRINCE2 project management tool kit, Lighthouse Consultants were able to map the current administrative processes, design future Lean processes and put in place the required supporting documentation and measurements.

In addition, Lighthouse Consultants delivered a series of workshops for Project Management and Process Mapping requirements to transfer certain process improvement skills.

Results:

  • Consistent approach across all 3 sites
  • 2/3 reduction in printing requirements
  • 1/3 reduction in filing/archiving
  • Significant reduction in stationery
  • Cheaper postage – all letters 2nd class (£750)
  • 225 hours of Career Advisor time saved (30 days)
  • 1200 hours of Admin support time saved (135 days)
  • Released team leaders time spent on auditing the process
  • New 1 page procedure replaced 14 pages in existing manual

Reduce the duration between Career Plan written to being posted from on average over 10 days to 100% of career plans being issued within 3 days of interview.

Categories: case studies, consultancy, improve customer service, lean, public sector, reduce costs

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